Privacy Policy

Who we are

Resser Solutions d.o.o., based in Zagreb, Croatia, operates this website. Questions about this policy: info@resser-solutions.com.

What we collect

If you use one of our forms, we receive what you enter so we can reply. On the contact form that is your name, email and message. On the technology read form it is your answers about your situation, your name, work email, company, role and, if you give it, your website. On the sample report page it is your email address. Providing this data is voluntary; without it we cannot respond to your inquiry. With your consent, our analytics may collect basic usage data. We keep form data for as long as it is needed to handle your inquiry (typically up to 24 months), and analytics data for up to 14 months.

Legal basis for processing

We process personal data on the following grounds under GDPR Article 6: the contact and technology read forms rely on pre-contractual measures at your request (Art 6(1)(b)) and our legitimate interest in responding to inquiries (Art 6(1)(f)); the sample report relies on your consent, given with the checkbox on that page, to receive the report and one follow-up email about it (Art 6(1)(a)); analytics relies on your explicit consent via the cookie banner (Art 6(1)(a)), which you can withdraw any time via Cookie Preferences in the footer; essential storage (language, cookie choice) relies on our legitimate interest in keeping the site functional (Art 6(1)(f)).

Cookies and third parties

We use essential storage to remember your language and cookie choice. Analytics loads only after you click Accept. You can change this anytime via the Cookie Preferences link in the footer. The third-party services we rely on are Google Analytics (usage analytics), Google Apps Script (delivery of all our forms) and Google Fonts (font delivery).

International data transfers

Some of our processors are based in the United States: Google Analytics, Google Apps Script and Google Fonts. Transfers rely on the EU-US Data Privacy Framework (Google is DPF-certified) and Standard Contractual Clauses where applicable. You can request a copy of the applied safeguards by emailing us.

Your rights

Under the GDPR you have the right to access the personal data we hold about you, correct inaccurate or incomplete data, delete your data (right to be forgotten), restrict processing in specific situations, receive your data in a portable machine-readable format, object to processing based on legitimate interest, withdraw consent at any time, and lodge a complaint with the Croatian Personal Data Protection Agency (AZOP, www.azop.hr) or the supervisory authority in your country. We do not use automated decision-making or profiling. To exercise any right, email info@resser-solutions.com. We respond within 30 days.