Overview
A delivery platform is mostly an exercise in coordinating chaos: dispatch, drivers, warehouse, customers, and accounting all want different views of the same shipment. We build the system that gives each of them the view they need without anyone refreshing a spreadsheet.
What this includes
- Driver mobile apps with offline support and signature capture
- Dispatcher dashboards with live map, route optimization, and exception handling
- Customer tracking pages that match your brand instead of a courier widget
- Integrations with warehouse, accounting, and customer-support tools
- Proof-of-delivery, scanning, and audit trails ready for dispute resolution
Who this is for
Logistics operators, e-commerce fulfillment teams, and last-mile providers who need real-time visibility, not a daily CSV.
Frequently asked questions
What is included in a delivery platform?
Typically: dispatcher web app, driver mobile app, customer tracking page, integrations with warehouse and accounting, and an admin and reporting layer. The exact mix depends on the model — last-mile, full-truckload, intercity, or marketplace. We start from the operational shape, not from features.
Which mapping and routing provider do you use?
Google Maps, Mapbox, HERE, and OpenStreetMap-based engines like OSRM and Valhalla all work in production. We pick based on coverage in your operating area, address-quality requirements, cost at your volume, and whether you need optimized multi-stop routing or just point-to-point. Switching later is not a rewrite, but the choice matters for unit economics.
How does the driver app handle offline situations?
Stops, signatures, photos, and delivery confirmations are captured locally and synced when connectivity returns. Drivers should never lose a delivery confirmation because of a dead signal in a basement. We test this behavior explicitly during QA, not by hoping.
Can it integrate with our warehouse and accounting systems?
Yes. Standard integration targets include SAP, NetSuite, Oracle, and the usual mid-market WMS and accounting tools. We design integrations so the source of truth is clear: orders flow from sales into the platform, deliveries flow back into accounting and ledger. Mismatches show up in a reconciliation view, not in someone's inbox.
What about proof-of-delivery and dispute handling?
Every delivery captures signature, photo, timestamp, and GPS location. The audit trail is structured so a dispute can be resolved in minutes rather than days. We build the dispute-resolution workspace into the admin tool so customer-support staff are not pulling raw logs.
Further reading
- OpenStreetMap routing engines
- Google Maps Platform — Routes API
- GS1 — Global standards for supply chain
Have a related project in mind?
Bring us the rough sketch on a napkin or the half-finished spec — we will tell you what is realistic, what is risky, and what we would build first.